Terms and Conditions

1. Agreement to Terms

These Terms and Conditions govern all services provided by Evo Lawn & Landscape, referred to in this document as “Company,” “we,” “us,” or “our.” The property owner, authorized tenant, property manager, or person approving service is referred to as “Customer,” “you,” or “your.”

These Terms apply to all estimates, proposals, invoices, recurring services, one time services, seasonal services, and approved work unless a separate written agreement signed by both parties states otherwise.

If you do not agree to these Terms, you must not approve service, schedule service, submit payment, or allow work to begin.

2. Residential Services Only

Evo Lawn & Landscape primarily provides residential lawn care and landscaping services. Unless specifically agreed to in writing, our services are intended for residential properties only.

We reserve the right to decline, cancel, pause, or modify service for properties that are outside our service area, outside our service capacity, unsafe, inaccessible, improperly maintained, or not a good fit for our company.

3. Service Area

Evo Lawn & Landscape provides service in Lake County, Illinois, with a focus on Libertyville, Lake Forest, Lake Bluff, and Gurnee, Illinois.

Service outside these areas is not guaranteed and may be declined or priced differently based on travel time, route availability, job size, scheduling, and operational capacity.

4. Services Offered

Services may include, but are not limited to:

• Weekly lawn maintenance
• Lawn mowing, trimming, edging, and blowing
• Landscape maintenance
• Landscape bed weed maintenance
• Mulch installation
• Bed edging
• Shrub and hedge trimming
• Spring cleanup
• Fall cleanup
• Leaf cleanup and seasonal debris cleanup
• Core aeration
• Overseeding
• Fertilizer and weed control services, when included in the approved scope of work
• Other residential lawn care and landscaping services approved in writing

Only the services listed in the approved estimate, invoice, written proposal, service agreement, or written communication are included. Anything not listed is excluded unless added in writing.

5. Estimates, Proposals, and Scope of Work

Estimates are based on the information available at the time they are created. Pricing may change if property conditions, measurements, access, service needs, material costs, labor requirements, disposal needs, or the requested scope of work changes.

All work is limited to the approved scope of work. Verbal comments, general discussions, photos, or assumptions do not create extra obligations unless they are included in the approved written estimate or written service confirmation.

We may correct obvious pricing errors, measurement errors, material calculation errors, clerical errors, or scope mistakes before work begins. If a correction is needed after approval, Customer may accept the corrected price or cancel the affected work before service begins.

6. Acceptance of Estimate

Customer accepts an estimate or service agreement by any of the following actions:

• Signing an estimate, proposal, or agreement
• Approving by email, text message, website form, phone confirmation, or other written communication
• Paying a deposit or invoice
• Submitting or storing a payment method
• Allowing Company to begin work

Once service is accepted and scheduled, Customer is responsible for payment according to these Terms and the approved estimate.

7. Illinois Residential Contract Requirements

For residential repair, remodeling, or improvement work where Illinois law requires a written contract, consumer notice, brochure, or specific disclosures, Company will follow applicable Illinois requirements when they apply to the approved scope of work.

Customer understands that certain landscaping, lawn care, maintenance, planting, cleanup, or seasonal services may not be treated the same as home repair or remodeling work. When a written contract or work order is legally required, the approved estimate, proposal, invoice, or written agreement may serve as the written service document when allowed by law.

If a specific project requires additional documentation, Customer agrees to review and sign the required documents before work begins.

8. Recurring Lawn Maintenance

Recurring lawn maintenance may include mowing, trimming, edging, and blowing as stated in the approved scope of work. Service frequency is based on the approved plan, weather, grass growth, route availability, and property conditions.

Weekly lawn maintenance does not automatically include cleanup of excessive debris, sticks, toys, trash, pet waste, heavy leaves, storm debris, overgrown grass, landscape bed work, shrub trimming, mulch, aeration, overseeding, fertilizer, weed control, or extra services unless specifically included in writing.

If grass is excessively tall, wet, overgrown, neglected, or difficult to cut, additional charges may apply. We reserve the right to decline mowing if conditions may damage equipment, damage the lawn, create unsafe conditions, or produce poor results.

9. Monthly Flat Rate Billing

If Customer is on a monthly flat rate maintenance plan, the monthly price is not a per visit price. The flat monthly rate is based on the full season, expected service frequency, route planning, labor availability, and seasonal conditions.

Weather delays, rain delays, wet conditions, drought, slow growth, skipped visits due to unsafe conditions, or temporary scheduling changes do not automatically reduce the monthly flat rate.

If a visit is skipped because service is not needed, conditions are unsafe, the lawn is too wet, the property is inaccessible, or weather prevents service, no automatic credit or discount is owed unless we agree in writing.

10. One Time Services

One time services are priced separately and are not included in recurring maintenance unless specifically stated in writing. One time services may include cleanups, mulch installation, shrub trimming, aeration, overseeding, bed edging, heavy weed removal, leaf removal, storm debris cleanup, and similar work.

One time service pricing may change if the actual property condition is worse than described, if photos did not show the full scope, if access is limited, if disposal needs are higher than expected, or if Customer requests additional work.

11. Landscape Bed Weed Maintenance

Landscape bed weed maintenance is intended to manage weeds over time. It does not guarantee that all weeds will be removed in one visit or permanently eliminated.

Large weeds may be pulled when included in the service. Smaller weeds may be sprayed when chemical weed control is included and legally permitted. If beds are heavily overgrown and Customer wants them cleared immediately, that is considered cleanup work and may be charged separately.

We are not responsible for weed growth caused by weather, seed spread, neighboring properties, poor mulch depth, soil conditions, prior neglect, irrigation, open soil, or lack of ongoing maintenance.

12. Chemical Applications, Weed Control, Fertilizer, and Lawn Care Products

When included in the approved scope of work, Evo Lawn & Landscape may apply EPA registered herbicides, pesticides, fertilizers, weed control products, and other lawn care products. All such products are applied according to the product label, manufacturer instructions, applicable federal law, Illinois law, and local requirements.

Customer understands that lawn care products may include fertilizers, herbicides, pesticides, weed control products, and related materials. These products may have label restrictions, drying times, reentry instructions, environmental restrictions, use limitations, and safety requirements.

Customer is responsible for notifying Company in writing before service if Customer does not want chemical products applied to the property. If Customer requests no chemical applications, Company will not apply herbicides, pesticides, fertilizers, or weed control products and may recommend manual weed removal, bed cleanup, or other non chemical services at an additional cost.

Customer is responsible for notifying Company in writing before service of any pets, children, allergies, chemical sensitivities, vegetable gardens, fruit trees, edible plants, ponds, wells, beehives, livestock, protected plants, newly seeded areas, newly planted landscaping, organic garden areas, or any area where chemical products should not be applied.

Customer agrees to keep all people and pets away from treated areas during application and until the treated area is dry or for the time required by the product label, whichever is longer.

When applicable, product labels and Safety Data Sheets may be made available upon request.

Company is not responsible for damage, injury, illness, adverse reactions, plant damage, turf damage, garden damage, pet exposure, or other issues caused by Customer’s failure to provide written notice of sensitive areas, restricted areas, pets, people, allergies, chemical sensitivities, edible plants, or other relevant conditions before service.

Nothing in these Terms limits liability where prohibited by law. Company does not disclaim responsibility for its own willful misconduct, illegal conduct, or liability that cannot legally be waived.

13. Pesticide and Fertilizer Compliance

Company will follow applicable licensing, notice, posting, product label, and application requirements when performing pesticide, herbicide, fertilizer, or lawn care product services.

Customer agrees not to remove application markers, notices, or posted signs until allowed by the product label or applicable law. Customer agrees to follow all reentry instructions, drying time instructions, and safety directions communicated by Company or stated on posted markers.

If Customer requests a product, method, timing, or application that is not allowed by law, label directions, weather conditions, site conditions, or Company policy, Company may refuse that request.

14. Weather, Rain, Wet Conditions, and Delays

Lawn care and landscaping work depends on weather and property conditions. Rain, lightning, extreme heat, cold, wind, wet soil, standing water, snow, ice, drought, poor access, or unsafe conditions may delay or prevent service.

Company decides whether conditions are safe and appropriate for service. Customer may request a delay, but route timing and availability are not guaranteed.

Weather delays do not cancel the agreement, remove Customer’s payment obligation, or automatically create a refund, credit, or discount.

15. Property Access

Customer must provide safe and clear access to all areas where service is requested. Gates must be unlocked, pets must be secured, vehicles must be moved when needed, and obstacles must be removed before the scheduled service window.

If Company cannot access the property or service area, the visit may be skipped and Customer may still be charged.

Company is not responsible for incomplete service caused by locked gates, blocked access, loose pets, unsafe conditions, parked vehicles, construction, hidden obstacles, or Customer’s failure to prepare the property.

16. Customer Property Preparation

Before service, Customer must remove or secure items including toys, hoses, extension cords, pet waste, furniture, decorations, tools, trash, rocks, branches, garden lights, sprinkler parts, flags, cables, and any other movable objects.

Company is not responsible for damage to items left in the service area, hidden in the grass, hidden in beds, or not clearly marked.

Pet waste must be removed before service. If excessive pet waste is present, Company may skip the service area, charge an additional fee, or cancel service.

17. Hidden Objects and Underground Items

Customer is responsible for identifying and marking sprinkler heads, irrigation lines, low voltage wires, invisible dog fence wires, drain lines, shallow utilities, septic components, landscape lighting, buried cables, cleanouts, valve boxes, and other hidden items.

Company is not responsible for damage to unmarked, improperly installed, shallow, hidden, fragile, deteriorated, or poorly maintained items.

Customer must notify Company in writing before service of any known underground, hidden, fragile, or sensitive items.

18. Damage Claims

Customer must report any claimed damage in writing within 48 hours of service. The notice must include photos, a description of the damage, the date noticed, and the area of the property involved.

Failure to report a damage claim within 48 hours may limit or waive the claim, unless prohibited by law.

Company must be given a reasonable opportunity to inspect the claimed damage before Customer repairs, replaces, removes, or alters the affected area. Company is not responsible for repairs performed by Customer or third parties without Company’s prior written approval.

19. Turf, Plant, and Landscape Conditions

Customer understands that lawns, plants, shrubs, trees, and landscape beds are living systems affected by weather, soil, water, insects, disease, sunlight, drainage, prior care, weeds, animals, chemicals, and other conditions outside Company’s control.

Company does not guarantee specific growth, color, weed elimination, seed germination, plant survival, turf recovery, or landscape results unless a written guarantee is specifically provided.

New seed, sod, plants, shrubs, and trees require proper watering and care by Customer unless watering is specifically included in the approved scope of work.

20. Aeration and Overseeding

Core aeration and overseeding results depend on soil conditions, watering, weather, seed quality, seed to soil contact, existing turf, shade, weeds, foot traffic, pets, mowing height, and post service care.

Customer is responsible for watering newly seeded areas unless watering is included in writing. Seed germination is not guaranteed.

Customer must mark sprinkler heads, irrigation parts, invisible dog fences, shallow wires, drain caps, and other hidden items before aeration. Company is not responsible for damage to unmarked or hidden items.

21. Mulch Installation

Mulch installation includes only the work listed in the approved scope. Unless stated in writing, mulch installation does not include full bed cleanup, weed removal, edging, shrub trimming, plant removal, old mulch removal, soil correction, grading, drainage correction, or weed prevention.

Mulch color, texture, and appearance may vary by supplier, batch, moisture content, weather, and natural material differences.

Company is not responsible for weeds growing through mulch after installation, mulch fading, washout caused by rain or drainage, animal disturbance, fungus, artillery fungus, insects, or natural decomposition.

22. Shrub and Hedge Trimming

Shrub and hedge trimming is performed according to the approved scope and reasonable horticultural practices. Customer must clearly identify any shrubs, plants, or branches that should not be trimmed.

Company is not responsible for poor regrowth, browning, bare spots, dieback, plant stress, disease, prior improper pruning, winter damage, drought damage, or health issues that existed before trimming.

Heavy reductions, rejuvenation pruning, removal of large shrubs, or work requiring ladders, special equipment, or disposal may be priced separately.

23. Cleanups and Leaf Removal

Spring cleanup, fall cleanup, leaf removal, and seasonal cleanup services are based on the visible conditions at the time of estimate. Additional charges may apply for excessive leaves, heavy debris, sticks, branches, trash, pet waste, storm damage, hidden items, wet material, or additional disposal needs.

Cleanup services do not guarantee that every small leaf, twig, acorn, seed, or piece of debris will be removed. Natural debris may continue to fall after service.

24. Payment Terms

Payment is due according to the invoice, estimate, service agreement, or approved billing plan. For recurring monthly maintenance, payment may be due on the last service day of each month or another agreed billing date.

Customer agrees to pay all approved charges, including service charges, material charges, disposal charges, taxes if applicable, late fees, collection costs, returned payment fees, and any other approved or legally recoverable amounts.

Invoices are payable upon receipt unless a different due date is stated in writing.

25. Card on File and Automatic Payments

For recurring service, Customer may be required to keep a valid card or payment method on file. Customer authorizes Company or its payment processor to charge the payment method on file for approved services, recurring monthly charges, completed work, deposits, balances, late fees, and other amounts owed.

Customer is responsible for keeping payment information current. If a payment fails, service may be paused, delayed, or cancelled until the account is paid in full.

26. Deposits

Deposits may be required for certain services, materials, special orders, scheduling, or larger projects. Deposits may be non refundable once materials are ordered, labor is scheduled, equipment is reserved, or work begins.

If Customer cancels after approval, Customer may be responsible for materials, restocking fees, supplier charges, labor already performed, travel time, administrative time, and other costs incurred by Company.

27. Late Payments and Collections

If payment is not received by the due date, Company may charge a late fee of $25 or the maximum amount allowed by law, whichever is less.

Accounts more than 7 days past due may have service paused or cancelled until the balance is paid in full.

Customer agrees to pay reasonable collection costs, court costs, attorney fees, returned payment fees, and other legally recoverable costs incurred to collect unpaid balances.

28. Returned Payments and Chargebacks

Returned checks, failed ACH payments, declined cards, disputed payments, and chargebacks may result in additional fees, paused service, cancellation, or requirement of prepayment for future services.

Customer agrees not to dispute valid charges for approved and completed services. If Customer has a billing concern, Customer must contact Company first and allow a reasonable opportunity to review and correct any issue.

29. Cancellation by Customer

Customer may cancel recurring service by providing written notice to Company. Cancellation is not effective until Company confirms receipt.

Customer remains responsible for all services performed, materials ordered, balances due, and charges incurred before cancellation is confirmed.

If Customer cancels after service has been scheduled, after materials have been purchased, or after labor has been reserved, cancellation fees may apply.

30. Cancellation by Company

Company may cancel, pause, or refuse service for any lawful reason, including nonpayment, unsafe conditions, abusive communication, unreasonable demands, poor access, aggressive animals, repeated scheduling issues, property conditions, route changes, or work outside Company’s service capacity.

If Company cancels service, Customer remains responsible for all work completed and all amounts owed through the cancellation date.

31. Scheduling

Service days and arrival times are estimates only. Exact arrival times are not guaranteed. Scheduling may change because of weather, route changes, staffing, equipment issues, traffic, property conditions, emergencies, or delays at prior jobs.

Customer agrees that Company may perform service during normal working hours without additional confirmation unless a special arrangement is approved in writing.

32. Safety and Right to Refuse Unsafe Work

Company may refuse or stop work if conditions are unsafe, hazardous, illegal, inaccessible, outside the approved scope, or likely to cause damage to people, property, equipment, turf, plants, or the surrounding area.

Unsafe conditions may include loose animals, aggressive pets, exposed wires, sharp objects, unstable ground, hidden debris, excessive slopes, poor visibility, contaminated areas, unsafe structures, or threatening behavior.

33. Pets and Animals

Customer must secure all pets before service. Company is not responsible for pets escaping through gates, doors, fences, or openings unless caused by Company’s proven negligence.

Company may skip service if pets are loose, aggressive, or blocking safe access. Customer may still be charged for the attempted visit.

Customer is responsible for removing pet waste before service.

34. Gates, Fences, and Access Points

Customer is responsible for ensuring that gates, fences, locks, latches, and access points are functional and safe. Company is not responsible for damage to weak, broken, rotted, loose, misaligned, or poorly maintained gates, fences, or latches.

Company will make reasonable efforts to close gates after service, but Customer remains responsible for checking gates and securing pets, children, and property.

35. Photos, Videos, and Marketing

Customer allows Company to take photos and videos of the exterior property, work areas, before and after results, lawns, beds, shrubs, and completed work for documentation, quality control, estimates, training, marketing, website use, social media, advertising, and portfolio purposes.

Company will not intentionally publish Customer’s private personal information, interior spaces, license plates, children, or sensitive identifying information without permission.

If Customer does not want exterior property photos or videos used for marketing, Customer must notify Company in writing before service.

36. No Guarantee of Specific Results

Company will perform services in a professional and reasonable manner. However, Company does not guarantee specific results unless a written guarantee is included in the approved scope of work.

No guarantee is made for weed elimination, turf color, seed germination, plant survival, pest control, disease prevention, drainage correction, soil correction, long term mulch appearance, or customer ranking, resale value, or property appearance after weather events or third party activity.

37. Limitation of Liability

To the maximum extent allowed by Illinois law, Company’s liability for any claim related to services shall not exceed the amount Customer paid to Company for the specific service giving rise to the claim.

Company is not liable for indirect, incidental, special, consequential, punitive, or lost profit damages.

Nothing in these Terms limits liability where such limitation is prohibited by law.

38. Indemnification

Customer agrees to defend, indemnify, and hold harmless Company from claims, damages, injuries, losses, fines, costs, and expenses arising from Customer’s failure to disclose hazards, failure to prepare the property, failure to secure pets, failure to follow product instructions, failure to identify sensitive areas, unauthorized changes to the work area, or breach of these Terms.

39. Insurance

Company may maintain insurance coverage appropriate for its operations. Customer understands that insurance coverage, exclusions, limits, deductibles, and claim decisions are controlled by the insurance policy and insurance carrier.

No statement in these Terms creates insurance coverage or guarantees that an insurance claim will be accepted.

40. Independent Contractor

Evo Lawn & Landscape is an independent contractor and is not an employee, partner, agent, or joint venture of Customer.

Company controls the manner, method, staffing, tools, equipment, and timing of the work, subject to the approved scope of work and applicable law.

41. Customer Authority

Customer represents that Customer owns the property or has full authority to approve the requested services and bind the property owner to payment and these Terms.

If Customer is not the property owner, Customer remains personally responsible for payment unless Company agrees otherwise in writing.

42. Communication

Customer agrees that Company may communicate by phone, text message, email, invoice system, estimate system, website form, or other reasonable communication method.

Customer is responsible for providing accurate contact information and checking messages related to scheduling, billing, weather delays, service issues, and account status.

43. Electronic Signatures and Approval

Customer agrees that electronic approvals, email approvals, text approvals, digital signatures, invoice approvals, online form submissions, and payment submissions are valid and binding.

Customer agrees that electronic records may be used to prove acceptance of these Terms, estimates, invoices, and service agreements.

44. Changes to Terms

Company may update these Terms from time to time. The version in effect at the time of approval, renewal, invoice, or service applies unless otherwise required by law.

For recurring services, continued use of Company’s services after updated Terms are provided or posted means Customer accepts the updated Terms.

45. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to conflict of law rules.

46. Venue

Any dispute, claim, collection action, or legal proceeding related to these Terms or Company’s services shall be brought in the appropriate court located in Lake County, Illinois, unless another venue is required by law.

47. Severability

If any part of these Terms is found invalid, illegal, or unenforceable, the remaining sections remain valid and enforceable to the fullest extent allowed by law.

48. Entire Agreement

These Terms, together with the approved estimate, invoice, proposal, written service agreement, and written communications confirming scope and price, form the entire agreement between Customer and Company.

These Terms replace prior discussions, verbal statements, informal comments, and prior versions of terms unless a written agreement signed by both parties states otherwise.

49. Contact Information

Questions about these Terms may be sent to Evo Lawn & Landscape using the contact information below.

Phone: (224) 777-0061

Email: evolawnlandscape@gmail.com

Service Area: Libertyville, Lake Forest, Lake Bluff, and Gurnee, Illinois.